Customer Intelligence Solutions

You can’t read minds, can you? But, if you could, it would certainly prove to be a treasure for your company. After all, you’d find out what customers want. However, as a businessman you can use a more down to earth crystal globe, the Customer Intelligence Solutions, which helps you understand and put on the market the services and products people want, improve customer service, cross-sell and up-sell more effectively, close deals, understand who the customer is and increase customer loyalty.

Customer Intelligence Solutions entail all aspects of interaction that a company has with its customer, whether it is sales or service-related. It is a business strategy in itself, allowing management to:

  • help an enterprise enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team;
  • assist the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices);
  • encourage the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service;
  • provide employees with the information and processes necessary for knowing their customers, understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.

Technologies:

  • Siebel CRM Oracle